Food supplement. Not a medicine. Sold by Eliminaterenewec Pty Ltd, Darlinghurst, Australia.

Privacy Policy

Last updated:

1. Introduction

Eliminaterenewec Pty Ltd ("we", "us", "our") operates the Renus Select website. This Privacy Policy explains how we collect, use, disclose and otherwise handle your personal information in connection with our website and products.

2. Information We Collect

Direct Collection: When you place an order or contact us, we collect your name, phone number, email address and delivery address. This information is necessary to process your order and maintain contact.

Cookies and Analytics: We use Google Analytics to understand how visitors use our website. We also use cookies to remember your preferences and to track the effectiveness of our marketing. You can control cookie settings through our cookie banner.

Automatic Collection: Our web server automatically logs your IP address, browser type and pages visited. This helps us maintain website security and improve user experience.

3. How We Use Your Information

We use personal information to:

  • Process and fulfil your order
  • Contact you to confirm your order
  • Arrange delivery and payment collection
  • Respond to your customer service inquiries
  • Improve our website and products
  • Comply with legal and regulatory obligations
  • Analyse website usage through Google Analytics

4. Legal Basis for Processing

Under Australian Privacy Act and Privacy Principles, we process personal information on the basis of:

  • Contractual Necessity: Your name and phone number are essential to process your order and deliver your product.
  • Legitimate Interest: We analyse website usage to improve user experience and website functionality.
  • Legal Compliance: We retain records to comply with tax and product safety regulations.
  • Consent: We send marketing communications only where you have opted in.

5. Third-Party Services

Google Analytics: We use Google Analytics to track website usage. Google processes data according to their privacy policy. You can opt out through Google's privacy settings or the NAI Consumer Opt-Out Tool.

Google Advertising: We use Google Conversion Tracking and Remarketing to measure campaign performance and show relevant ads. This involves the storage of conversion pixels and cookies on your device.

Courier Services: Your delivery address is shared with our courier partner to arrange delivery. Couriers are bound by confidentiality agreements.

6. Data Retention

We retain your order information for:

  • 7 years for tax and accounting purposes (Australian taxation law)
  • 2 years for customer service and dispute resolution
  • 1 year for analytics data

7. Your Rights

You have the right to:

  • Access: Request a copy of personal information we hold about you
  • Correction: Ask us to correct or update inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Receive your information in a portable format
  • Objection: Opt out of marketing communications or analytics
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Data Security

We implement industry-standard security measures including encryption, secure servers and access controls to protect your personal information. However, no transmission over the internet is completely secure. If you're concerned about security, contact us directly.

9. Children

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take immediate steps to delete it.

10. Cookies Policy

We use cookies to:

  • Remember your preferences (strictly necessary)
  • Track website performance and user behaviour (analytics)
  • Show you relevant advertisements (marketing)

You can control cookies through our cookie banner or your browser settings.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

Phone: +61 2 7000 9847
Email: privacy@eliminaterenewec.shop
Address: 57 Wentworth Avenue, Darlinghurst NSW 2010, Australia

12. Complaint Resolution

If you're not satisfied with our response to your privacy inquiry, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.